Refund policy

Refund Policy

Thank you for shopping with Iqra Ayurvedic Store!
We strive to ensure that our customers are satisfied with their purchases. However, if you are not completely happy with your order, we are here to assist you with our refund and return process.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The product must be unused and in the same condition as when you received it.
• The product must be in its original packaging.
• The refund request must be made within 7 days of receiving your order.

2. Non-Refundable Items

Certain items cannot be refunded, including:

• Products that are perishable or have a short shelf-life.
• Products that have been opened or used.
• Gift cards, downloadable products, or items marked as “non-returnable” on the website.

3. How to Request a Refund

If you wish to request a refund, please follow these steps:

1. Contact us via email at business@topsellerbook.com or call +919259565582 within 7 days of receiving your order.
2. Provide the order number, product details, and the reason for the refund request.
3. Once your request is approved, we will guide you on how to return the product.

4. Return Process

To complete your return, we will provide you with the return address. Please ensure the product is securely packaged, and the shipping costs for returns will be borne by the customer, unless the return is due to an error on our part (e.g., damaged or wrong product received).

5. Refund Process

Once we receive the returned product and verify its condition, we will process the refund. The refund will be credited back to the original payment method used during purchase.

• Processing Time: Refunds will be processed within 7-10 business days after receiving the returned product.
• Refund Amount: The refund will be for the full purchase price of the product (excluding any shipping charges).

6. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us immediately. We will take appropriate steps to either replace the item or provide a full refund.

7. Exchanges

We do not offer exchanges at this time. If you wish to exchange an item, you must return the original product and place a new order.

8. Changes to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately.

9. Contact Us

If you have any questions or concerns regarding our Refund Policy, please feel free to reach out to us:

Iqra Ayurvedic Store
Email: business@topsellerbook.com
Phone: +919259565582
Malad West, Mumbai, India