Refund policy

Refund Policy

Effective Date: September 15, 2024

Thank you for shopping at Kids Water Bottles. We strive to provide high-quality kids' water bottles and exceptional service. If you are not entirely satisfied with your purchase, this Refund Policy outlines the terms under which you may request a refund or exchange.

1. Eligibility for Refunds

1.1. Return Period:
You may return items purchased from Kids Water Bottles within 30 days of receipt for a full refund or exchange. The product must be returned in its original condition and packaging, unused and unwashed.

1.2. Proof of Purchase:
To process a return, we require proof of purchase. This can be in the form of an order number or receipt.

1.3. Non-Refundable Items:
Certain items are non-refundable, including:

  • Personalized or custom-made products.
  • Products that have been used, washed, or damaged after delivery.
  • Items purchased during clearance or promotional sales (unless otherwise specified).

2. Return Process

2.1. Initiate a Return:
To initiate a return, please contact our customer service team at mrcartoonIndiayt@gmail.com with your order number and reason for the return. We will provide you with return instructions and a return shipping label if applicable.

2.2. Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for returns to ensure the package reaches us safely.

2.3. Inspection and Processing:
Once we receive your returned item, it will be inspected to ensure it meets the return criteria. Refunds will be processed within 7-10 business days after inspection.

3. Refund Process

3.1. Refund Method:
Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your account, depending on your bank or credit card issuer.

3.2. Partial Refunds:
In certain cases, a partial refund may be issued if:

  • The product returned is not in its original condition or packaging.
  • Only part of an order is returned.

3.3. Refund for Defective Items:
If you receive a defective or damaged item, please contact us within 7 days of receipt. We will provide a prepaid return label and process a full refund or replacement.

4. Exchanges

4.1. Exchange Requests:
If you wish to exchange an item for a different size, color, or style, please follow the return process and place a new order for the replacement item. Exchanges are subject to product availability.

4.2. Shipping Costs:
Shipping costs for exchanged items are the responsibility of the customer unless the exchange is due to a defect or error on our part.

5. Order Cancellations

5.1. Cancellation Policy:
Orders can be canceled within 1 hour of placement. If you wish to cancel your order, please contact our customer service team as soon as possible. Once an order is processed or shipped, it cannot be canceled.

5.2. Refund for Canceled Orders:
If you cancel your order within the specified time, a full refund will be issued to the original payment method.

6. Exceptions and Limitations

6.1. Special Circumstances:
We reserve the right to refuse a return or refund if we suspect abuse of our return policy or if the product does not meet the conditions outlined above.

6.2. Shipping Fees:
Original shipping fees are non-refundable except in cases where the return is due to an error on our part.

7. Contact Us

If you have any questions or concerns regarding our refund policy, please contact us at:

Kids Water Bottles appreciates your business and is committed to ensuring your satisfaction. We hope this Refund Policy provides clarity and helps you make informed decisions when shopping with us.