Overview
At Ayurvedic Store, we strive to provide the highest quality Ayurvedic products and ensure customer satisfaction. However, if you are not satisfied with your purchase, our Refund and Returns Policy will guide you through the process of resolving your concerns.
Eligibility for Refunds and Returns
To be eligible for a return or refund, the following conditions must be met:
- The product must be unused, unopened, and in the same condition as when it was delivered.
- The product must be returned in its original packaging.
- You must provide proof of purchase (order number, receipt, or confirmation email).
- Returns must be initiated within 7 days of receiving the product.
Non-Returnable Items
Certain items are non-returnable, including:
- Opened or used products.
- Products damaged due to misuse, mishandling, or improper storage.
- Items purchased on sale or under special promotional offers.
Return Process
- Initiate a Return: Contact us at business@topsellerbook.com with your order details and the reason for the return.
- Approval: Our team will review your request and, if approved, provide you with a return address.
- Ship the Product: Pack the product securely and ship it to the provided address. You are responsible for return shipping costs.
- Inspection: Once we receive the product, our team will inspect it to ensure it meets the return criteria.
Refund Process
- Once your return is approved, the refund will be processed.
- Refunds will be credited to your original payment method within 7-10 business days.
- Shipping fees are non-refundable.
Exchanges
We do not currently offer direct exchanges. If you wish to replace an item, please return the original product and place a new order.
Damaged or Defective Products
If you receive a damaged or defective product, please notify us within 48 hours of delivery by emailing business@topsellerbook.com with photos of the damage and your order details. We will provide a replacement or refund after verification.
Late or Missing Refunds
If you haven’t received your refund within the stated timeframe:
- Check your bank account or payment method.
- Contact your bank or payment provider, as processing times may vary.
- If the issue persists, email us at business@topsellerbook.com for assistance.
Contact Us
For questions or concerns about our Refund and Returns Policy, please contact us:
- Website: https://topsellerbook.com
- Email: business@topsellerbook.com
We appreciate your trust in Ayurvedic Store and are committed to resolving your issues promptly and fairly.